FAQ

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YTD Install

- Visual Basic Runtime from Microsoft. Make sure to restart your computer after the install.

Uninstalling YTD?

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In order to uninstall YTD simply go to "Add or Remove Programs" in Windows Control Panel. Or select "Uninstall" from the "YTD Video Downloader" folder in the "Programs" section of the Windows "Start" menu.


Downloading videos

Getting a Failed error when downloading a video.

There can be multiple causes for this. First, make sure you are using the latest version of YTD by opening the program and going to "Help" > "Check for updates".

YTD uses cookies on Internet Explorer to download videos. In case you encounter issues downloading videos from specific sites, try playing them in IE and try downloading the video while Internet Explorer is running. If you cannot view the video please make sure IE is up to date.

If you receive a "Pause, waiting for internet connection" or "Failed 6" error please perform the following actions: Regardless of your default web browser, reset your Internet Explorer settings by going to "Tools" (Alt + X keyboard shortcut) > "Internet Options" > "Advanced" tab. Select "Reset", making sure to choose the "Delete personal setting" check box.

YTD's connection can be blocked by your antivirus or firewall. Make sure to add YTD to your firewall's list of allowed programs. If the issue persists, try switching your Antivirus and/or Firewall off and try using YTD again.

If you are using AVG Internet Security please make sure to disable the AVG Accelerator option by going to "Options" -> "Advanced settings" -> "Web Browsing protection" -> "Online Shield".

In case you use Zone Alarm, go to COMPUTER Protected section, then to Application Control. Select YTD, click on the ? (question mark), select ALLOW. Try using YTD. If the issue persists please uninstall Zone Alarm from your computer and try again.

YTD's connection can be blocked by McAfee. When prompted about YTD's access, please select "Allow". If the issue persists please uninstall McAfee and try again.

As a final solution you can uninstall YTD. Run a registry cleaner program and reinstall YTD.

There is no sound for the downloaded video

If you encounter sound issues with the downloaded videos, please update your media player codecs. Otherwise we recommend you to use VLC player which can be downloaded for free from here: https://www.videolan.org/

How can I record videos with YTD?

YTD Free Video Downloader uses the URL from the web browser to download a video. Simply copy the URL from the address bar of your web browser and paste it to YTD and select "Download" in order to download the video to your computer.

Some videos downloaded with YTD have an unknown file type.

There are several video formats that can be found on the video sites. Most common formats are "flv" and "mp4". YTD will download videos in their original format. In case a downloaded video doesn't contain its extension within the file name (for example, is missing the ".mp4"), you will need to identify the correct type of the video file and rename it accordingly. For that open the video file in a text editor program such as Notepad and see if the first line of the file has "flv" or "mp4" in it.
If your computer doesn't recognize a certain format and is unable to play it we recommend you to use the following program: VLC Media Player is a free, open source program that can play almost any video type without requiring additional software. It also tells you what type of video a file is (load the video and select "Media Info" under the Tools menu).

Asking for a username / password when downloading a video from Facebook.

A log in is required by Facebook to access any content. YTD will prompt you for your Facebook username and password when each time when you want to download a video from Facebook. Simply enter the same username and password you use to log in to Facebook.

Using a proxy server for downloading.

YTD uses the default proxy server defined in Internet Explorer Options. Make sure to set your proxy settings there.

The proxy server is requesting a password.

YTD does not allow the use of a password for HTTP proxy.


Converting and playing videos

Receiving an error message when attempting to convert.

In case you receive the following message: "The conversion of your video file has failed, etc." please check the file name under "Select video file" and make sure it is properly set. This file name needs to be a full path to the file, not just the name of the file. For example, if you downloaded a video and saved it as "myvideo.mp4" in your "C:Videos" folder, the "Select video file" box should have "C:Videos myvideo.mp4" in it not just "myvideo.mp4" (no directory name) or "C:Videos myvideo" (no file extension, e.g. ".mp4"). To get the entire file path in the "Select video file" box, click the "Browse" button and locate the video on your drive, select it and try the conversion again, making sure the entire file and path is present and correct.
In case you are still receiving the error message, you may be missing a codec or have conflicting codecs on your computer. This is likely if you are using older version of Windows or you have many video processing applications on your computer. You will need to identify what codec is missing or corrupt and fix it. There are several codec packs available at sites like download.com, eg: Windows Essentials Media Codec Pack however we do not recommend, we do not endorse and we are not responsible for a particular codec pack.

Removing the video and keeping only the audio.

Simply go to the Convert tab, select the video file and choose MPEG Audio Layer 3 (MP3) from the drop-down menu. In the "Choose Quality" dialog you can choose the quality of the mp3 output file. Keep in mind that a higher quality implies a larger file size. You can modify the volume or select only a certain part of the video from the advanced conversion options. Click "Convert Video" and follow the progress in the activity tab.

Converting a video with YTD for iPod Touch.

Since the iPod Touch is more similar to the iPhone, than to the iPod, in order to convert videos for iPod Touch, please choose "iPhone Video" as the file type in the Convert tab.

Not able to play a video file converted using YTD.

It is possible that your computer does not recognize the format of the output file. For best playback results we recommend you to install VLC Media Player In case you are using Windows Media Player, you need to install or upgrade your audio and video codecs with a product such as the Windows Essentials Media Codec Pack.

Converting a file to video DVD or audio CD.

YTD downloads videos from various sites and converts them to several formats. Creating a video DVD or audio CD requires converting audio and video to the correct types and formats, as well as the ability to write files with correct names and locations. There are several commercial and free products available that will help you create a video DVD or audio CD with videos downloaded using YTD.
Please also review this here. You can download YTD for Android from here. YTD for iOS is available here


License

here.

Why do I receive a Communication Error message when trying to register my license key?

The registration process is blocked by something. We recommend you to disable your firewall and/or bypass your modem/router in order to use a direct connection to the internet.

Does YTD offer a free version?

Yes, YTD offers a free version which is downloadable here.

Does YTD offer a PRO version?

Yes. YTD offers a Pro version which provides additional features. For more details please go here.

What is the validity of a YTD Pro license?

The Pro license is valid for 1 year from the moment of purchase, for all YTD versions that are released during that time frame.
We recommend you to carefully review the Pro license terms before purchase since future versions may contain new or different license terms.

When does my YTD Pro license expire?

To view this information please go to Help > Your license. There you will find the expiration date. You also have the option to renew your YTD Pro subscription.

How can I purchase a YTD Pro license?

You can securely perform the transaction using Visa, Mastercard, American Express, Discover, Banking Account or a Paypal account. Some other payment methods are accepted as well.

Can the YTD PRO license be used on multiple computers?

No, the license can be registered on a single computer at a time.
In case you wish to use YTD Pro on several computers, we are offering discounts for multiple licenses purchased. In order to get this discount, please contact us with your request by using our contact page.

How do I request a refund?

Requesting a refund is very simple. All you need to do is to contact our support team here.

When can I ask for a refund?

In case you are not satisfied with YTD Video Downloader Pro, you can contact us within 30 days of your purchase to receive a refund.
Please note that unless the transaction was subject to a fraudulent purchase, refunds requested more than 30 days after your initial purchase date will not be processed.

How long does it take for the refund to be processed?

The refund should appear on your credit card statement within 48 hours after our email of confirmation. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license.
GreenTree Applications SRL reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

How can I cancel my subscription?

You can cancel your subscription at any time! In the license email you will find a "manage subscription" link. Using that link you can cancel the subscription. You can find the email by searching your inbox for “Your YTD Video Downloader PRO license”. You can also send a request to cancel your subscription to our support team.


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